Return & Refund

Welcome to the e-shop

Thanks for shopping at Marks Mobility.

If you are not entirely satisfied with your purchase, we're here to help.


Inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can exchange it.


If you are unhappy with your purchase for any reason you can return it to us, in an unused "as new" state within 14 working days of delivery and receive a full refund. Please ensure that you call us to obtain a Returns Authorisation Number and returns address, prior to returning any product. Goods that arrive at our returns department without a Returns Authorisation Number will be refused, and they will be returned to sender.

You have 14 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Exceptions - non-returnable, not exchangeable items

Certain types of items cannot be returned:
  • Perishable goods
  • Personalized items or special orders. Any custom built products such as Electric Wheelchairs, Stair Lifts, Adjustable Beds etc, or any products that have been customized in any way, such as Cup Holders, Stick Holders etc mounted on them, will be exempt from the returns policy.
  • Personal care products such as beauty products
  • Hazardous materials, flammable liquids and gases
  • Sale items or gift cards

Please get in touch if you have questions about your purchased item.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.


Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item contact

Marks Mobility Services & Repairs is registered in England and Wales. Register No 4691044. Registered Office: 52 Satchfield Cres, Henbury, Bristol, BS10 7BG.

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Tel: 0117 9155253
Mobile: 07875 499960